RETURNS:

You can return or exchange any order purchased on honuline.com within 30 days after receiving the order. Please note that some restrictions may apply:

  • You have 30 calendar days to return or exchange an item from the date you received it. 
  • Only items that have been purchased directly from the HONUline LTD. Online Store, can be returned to us 

HONUline L.t.d. products purchased through other retailers must be returned in accordance with their respective returns and refunds policy.


HOW TO EXCHANGE A PRODUCT?

When exchanging a product for a new size, colour or style, you have two options:

  • The faster option is to place a new order in our web shop and return your current order back to us. Like this we can immediately ship the order and we return the money back to your account as soon as we receive your items. Please let us know, if you decide for this option, so we can help you place an order with free shipping. 
  • The second option is to send your current items back to us and we ship the new order back to you as soon as we receive your items. 

Please note that in both cases you have to cover the costs of returning the items back to us. Please include the Return Form (attached below) and send the products back to the address below:

HONUline LTD
27 Old Gloucester Street,
London WC1N 3AX,
UNITED KINGDOM


HOW TO RETURN A PRODUCT FOR A FULL REFUND?

Please let us know as soon as possible if you want to return a product for a full refund and return the goods back to the address below:

HONUline LTD
27 Old Gloucester Street,
London WC1N 3AX,
UNITED KINGDOM

Once we receive your item, a refund is initiated immediately. You may use the Return Form (attached below), but it is not obligatory. Please note that you have to cover the costs of returning the items back to us.

You can read more about our Cancelation policy below.

DEFECTIVE OR FLAWED PRODUCTS?

If you believe your HONU product has a workmanship or material flaw please get in touch directly with us and we will get back to you ASAP. You can get in touch with us at: Support@honuline.com

 
 
 

CANCELLATION:

RIGHT TO CANCEL

You may cancel a purchase made through this site within thirty (30) days of delivery, without giving any reason, to receive a full refund of the cost of the goods and the shipping costs or to exchange them. Please note that you have to cover the shipping costs of returning the product back to us.

To exercise the right to cancel, you must inform us (HONUline LTD., mail: support@honuline.com) of your decision to cancel this contract by a clear statement (e.g. by email). To meet the cancellation deadline, it is sufficient if you send us the notice concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery without undue delay and not later than fourteen days after the day on which we are informed about your decision to cancel this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise.  In any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your cancellation from this contract to us.  The deadline is met if you send back the goods before the period of 30 days has expired.

You shall bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Please send all returning goods to:

HONUline LTD
27 Old Gloucester Street,
London WC1N 3AX,
UNITED KINGDOM

 
 
 

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